We know it can be frustrating when the online purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers. We have very customer friendly return & refund policies.
Please read product details carefully before confirming the order.
If your goods are damaged or in any of the above conditions, we would be happy to give you a replacement with the right product. In this case, contact must be made within 24 hours of receipt of the products by Chat on WhatsApp +918595533603 notifying us of any damage to the product with pics of the product received. We will schedule return pick up for the product. It is required that the return packets should be strongly and adequately packed so that there is no further damage to products during transit. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Products should be returned in their original packaging and the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
We ensure only the best quality reaches our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish. The colors shown on the website are close to the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly. In case of handmade paintings, there may be minor variations due to the nature of the work.
Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc. The return packets should be strongly and adequately packaged so that there is no damage to products during transit. The returned products are subject to verification and checks by us to determine the product's original condition. If the product is not found in its original condition, your request will be rejected and the product will be shipped back to you (shipping cost borne by customer). Any damage to the product during the re-shipment of the product is the customer's responsibility.
For order cancellation please Chat on WhatsApp +918595533603. Orders can be cancelled anytime before they are dispatched without any extra costs. Customer has to write us within 4 hrs. No cancellation will be made beyond that. For cancellations beyond the policy, a 20% deduction of the order value will be applied in case of a refund as a return shipping cost, in addition to a 3% payment-gateway/transaction charge for prepaid orders. Please note that once the order has been dispatched, it cannot be cancelled.
Custom products are those created on your request, apart from other available products on the website. On such product orders COD won’t be applicable. Such orders are non-refundable, non-cancelable & non-exchangeable. They can only be replaced in case an incorrect or damaged product is received; for this you have to mail us within 24 hrs of receiving the product.
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